Terms of service

These terms are the agreement between you and A2Z WEB PTE. LTD., 7 Temasek Boulevard, #12-07 Suntec Tower One, Singapore 038987, registration 202614429R ("we", "us"), for the use of Legalnaut, the website legalnaut.com and the application ("the service"). By opening a matter or accepting an invitation to one you agree to them on your own behalf and, where you act for a firm, on its behalf.

1. The service

Legalnaut is software for organising and analysing case documents: it reads the files you import, builds a chronology, extracts claims, finds contradictions, answers questions from the file and drafts documents from it, each with the source it was drawn from. It is a tool for legal professionals. It does not provide legal advice, does not create a lawyer-client relationship with us, does not file anything with any court, and its output is not a substitute for professional judgement. What the service does and does not do is described on the features and security pages, which form part of these terms.

2. Accounts, matters and roles

A matter is one dispute or legal issue between parties. The person who opens it is its owner and is responsible for it: for who is invited, for the role each person is given, and for what they do with it. Roles and what each can do are described in the application. Keep your password to yourself; tell us at once if you believe an account has been used without authority. You must be at least 18 and, where you act for a firm, authorised to bind it. One person may not hold more than one trial.

3. Your material

You keep all rights in the documents you import and in everything derived from them. You grant us only the licence needed to store and process that material to provide the service to you. We do not use it to train models, we do not sell it, and we disclose it only where the law compels us, in which case we tell you unless the law forbids that too. You confirm that you are entitled to process the material you import, including any personal data in it, and that doing so through a processor does not breach an obligation you owe to a client, a court or a third party.

4. Acceptable use

You will not use the service to break the law, to infringe anyone's rights, or to process material you have no right to process. You will not probe, scan or test the service for vulnerabilities without our written agreement, interfere with its operation, access another matter, or use automated means to extract data from it beyond the exports the application offers. You will not resell the service or use it to build a competing one. We may suspend an account that breaches this clause and will tell you why.

5. AI-generated output

Summaries, chronologies, extracted claims, contradictions, answers and drafts are produced with the help of language models. They can be wrong, incomplete or misleading. Every one of them shows the source it was drawn from and is checked against the file before it is shown, and a finding stays a suggestion until a lawyer confirms it; checking output before relying on it, filing it or sending it to anyone is your responsibility. We make no warranty that any output is accurate, complete or fit for a particular purpose.

6. Plans, pages and billing

Plans are described on the pricing page, which forms part of these terms, and are billed in advance, monthly or annually, through Stripe in the currency shown there. Prices exclude any tax we are obliged to add. You authorise the recurring charge for the plan you chose until you cancel. You can cancel at any time from the billing screen; the plan runs to the end of the paid period and does not renew. We may change prices with at least 30 days' notice; a change takes effect at your next renewal.

Trial. A new matter starts with the trial stated on the pricing page. No card is needed. At the end of the trial the matter is locked until a plan is chosen. Nothing in it is deleted for that reason, and the owner can export or delete the material at any time.

Money-back guarantee. If you tell us within 30 days of the first payment on your first subscription that Legalnaut is not right for you, we refund that payment in full. Write to contact@legalnaut.com. The guarantee covers the first payment on a first subscription and does not apply to later renewals, which you can avoid by cancelling before they fall due. Nothing here limits any statutory right of withdrawal you may have.

Pages of analysis. A plan includes a monthly number of pages of analysis. A page is one page of a PDF or scanned document, about 400 words of an e-mail or word-processed document, or one minute of an audio or video recording. Pages are counted once, when a file first enters the matter; a duplicate of a file already in the matter is not counted. Unused pages from the monthly allowance do not carry over. Page packs bought separately are valid for 12 months from purchase and are used after the monthly allowance. A file the allowance cannot cover is stored and analysed once pages become available; it is not analysed or charged before then.

Users and storage. Plans do not limit the number of users. Storage is included for the ordinary needs of the case files in the matter; we may contact you about a matter whose storage is far out of proportion to its pages of analysis.

7. Confidentiality

We treat your material as confidential. Our staff see it only when needed to provide support you asked for or to investigate an incident, and every such access is logged. You treat as confidential anything about the service that is not public, such as security findings we share with you.

8. Privacy and data processing

The privacy policy says what we collect and why. For case material we act as your processor under the data processing agreement, which forms part of these terms where the GDPR or a comparable law applies.

9. Intellectual property

The service, its software, design and documentation are ours or our licensors', and nothing in these terms transfers them. You may use them only through the service and for your own work. Feedback you give us about the service may be used by us without obligation. Your material remains yours (clause 3).

10. Availability and changes

We aim for continuous availability but do not guarantee it; maintenance is announced where practical. We improve the service continuously and may add, change or withdraw features. A change that removes a feature you pay for is announced at least 30 days ahead, and you may cancel before it takes effect.

11. Warranties and liability

The service is provided as it is. To the extent the law allows, we exclude every warranty not stated in these terms, and our aggregate liability under or in connection with them is limited to the fees you paid in the twelve months before the event giving rise to the claim. We are not liable for loss of profit, business or reputation, or for indirect or consequential loss. Nothing here excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

12. Indemnity

You will defend and indemnify us against claims by third parties arising from material you imported without the right to, or from your use of the service in breach of these terms, including reasonable legal costs, provided we tell you promptly and let you conduct the defence.

13. Termination

Either party may terminate at any time; you by cancelling from the billing screen or by deleting the matter, we by notice where you breach these terms and do not cure it within 14 days of being told, or at once for a serious breach. On termination your matter is locked and the owner may still export your material. Erasure follows the retention rules on the security page: a grace period with a warning, in which one click keeps the file.

14. Governing law and disputes

These terms are governed by the law of Singapore. Before either party starts proceedings, it will write to the other describing the dispute, and the parties will try in good faith for 30 days to resolve it. Failing that, the courts of Singapore have exclusive jurisdiction, without prejudice to any mandatory consumer protection you enjoy where you live.

15. General

These terms, with the pages they refer to, are the whole agreement between us about the service. If a clause is unenforceable the rest stands. We may assign the agreement to a successor of our business with notice to you; you may not assign it without our consent. Notices to us go to contact@legalnaut.com; notices to you go to the owner's e-mail address on the matter. We may change these terms with at least 30 days' notice in the application and by e-mail to matter owners; continuing to use the service after that date is acceptance.

16. Contact

A2Z WEB PTE. LTD., 7 Temasek Boulevard, #12-07 Suntec Tower One, Singapore 038987. contact@legalnaut.com.